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If you need further information on an item, have a question about your order , or you would like to discuss a custom engraved item with us, then please send us a message using the enquiry form on the Contact us Page ( Which you can get to by clicking on the "Contact us " tab at the top of this page or email us -

and we will get back to you as soon as possible within our working hours as stated below.

Central European Standard Time :

Monday - Friday  ***  9am - 6pm
Weekends & Holidays ***  Closed 

Dispatch and Delivery Information

We are located in Spain and our working hours are Monday - Friday 9am - 5pm CET.
( except local and national holidays )


Dispatch Times:

We dispatch all charms / beads within 2 working days and all handmade items ie.. Bracelets, Necklaces etc are dispatched within 5 working days. This is after we have received full and cleared payment.

Delivery Times :

When proceeding through the checkout process please make sure you choose the correct delivery country of where the item is being delivered to and service you require ie. Standard ,Tracked ..

Delivery times do vary depending on Country but generally the following delivery times apply.

UK & Europe - Within 5 - 7 Working Days.

USA, Canada & Australia - Within 15 - 21 Working Days.

Please note : This maybe be slightly longer in the run up to and during Holiday times.

For all orders outside of Europe: Depending on your order you maybe liable for import taxes and custom charges these are the responsibility of the buyer. So please check with your local tax office or online for any charges you may incur.